Shipping policy

Last updated: 21 August 2026

1. Where We Ship

We currently ship to:

  • the United States
  • Canada
  • Australia
  • New Zealand
  • Mexico
  • the United Arab Emirates

We do not currently ship anywhere else. If your country is not listed, checkout will not be available to you.

2. Shipping Options

Standard delivery is free on every order, to every destination we serve. There is no minimum order value.

Free delivery includes all import duties and taxes — see section 5.

3. Order Processing

Orders are processed within 1 to 3 business days of payment.

Business days are Monday to Friday, excluding public holidays. Orders placed on a weekend or a public holiday begin processing on the next business day.

Orders that include personalized engraving are made to order. Engraving adds 3 to 5 business days before dispatch, on top of normal processing.

You will receive an email confirming your order as soon as it is placed, and a second email with your tracking number once it has been dispatched.

4. Delivery Times

Delivery takes 7 to 15 business days from dispatch. This applies to every country we ship to: the United States, Canada, Australia, New Zealand, Mexico and the United Arab Emirates.

Business days are Monday to Friday, excluding public holidays.

Including the processing time in section 3, total time from order to doorstep is typically 8 to 18 business days.

These are estimates based on our carriers' normal performance. They are not guarantees. Delivery may take longer during peak retail periods, or as a result of customs processing, carrier delays, severe weather or events outside our control. If your order is running late, contact us and we will chase it.

5. Import Duties and Taxes — Nothing to Pay on Delivery

All import duties and taxes are paid by us in advance. You will not be asked to pay anything when your parcel arrives.

Our orders ship on a Delivered Duty Paid basis. The price you pay at checkout is the full and final price. There are no customs charges, brokerage fees, handling fees or other surprise costs on delivery.

This applies to all six countries we ship to.

6. Where Your Order Ships From

Our products are manufactured and dispatched from our supplier's facility in China. We are a company registered in Dubai, United Arab Emirates, and we do not hold stock ourselves.

We tell you this openly because we would rather you know exactly what you are buying and when it will arrive than be surprised later. Our delivery estimates already account for international transit and customs clearance.

7. Tracking Your Order

Every order ships with tracking.

When your order is dispatched you will receive an email containing your tracking number and a link to follow it.

Please allow 3 to 5 business days after dispatch for tracking information to begin updating. Tracking data can be slow to appear at the start of the journey and may not update daily while a parcel is in transit. A period of no updates is normal and does not mean your parcel is lost.

We will also email you at key stages: when your parcel is in transit, when it is out for delivery, and when it has been delivered.

8. Multiple Items in One Order

Orders with more than one set ship as separate parcels, one set per parcel.

When an order is split, you will receive a separate tracking number for each parcel, and the parcels may arrive on different days — usually within a day or two of each other.

If one parcel has arrived and another has not moved for several days, email support@wyndenhome.com with your order number and we will chase it with the carrier.

9. Delivery Addresses

Please check your delivery address carefully at checkout. We dispatch to the address exactly as you enter it.

If you notice a mistake, email support@wyndenhome.com immediately with your order number. We can usually correct the address if the order has not yet been dispatched.

We can deliver to residential and business addresses. We cannot deliver to PO boxes in all locations — if delivery to a PO box fails, we will contact you for an alternative address.

If a parcel is returned to sender because the address was incomplete or incorrect, we will contact you and re-ship it once you confirm the correct address.

10. Delays, Lost and Damaged Parcels

If your order is late. If your order has not arrived within the delivery estimate above, email us at support@wyndenhome.com with your order number and we will investigate with the carrier.

If your parcel appears lost. If tracking shows no movement for an extended period, or the carrier confirms the parcel is lost, we will send a replacement or refund you in full. You choose which.

If tracking says delivered but you have nothing. Please check with other members of your household, with neighbours, and around your property for a delivery notice. If it still does not appear, contact us and we will open an enquiry with the carrier and resolve it with you.

If your parcel arrives damaged. Email us within 14 days of delivery with photographs of the item and the packaging. We will send a replacement or refund you in full, at no cost to you, and in most cases without asking you to send anything back. See our Return and Refund Policy.

11. Contact

Wynden Home
Customer Support
Email: support@wyndenhome.com
Support hours: Every day, 9:00 AM – 6:00 PM (GMT+4)

We reply to every message within one business day.

Operated by MK Shtange L.L.C-FZ, Meydan Grandstand, 6th Floor, Meydan Road, Nad Al Sheba, Dubai, United Arab Emirates. Licence number 2652013.01.

Our registered office address is not a returns address and cannot receive parcels. Please contact us before returning anything.