Shipping and Delivery
How long will my order take?
Orders are processed within 1 to 3 business days, then delivery takes 7 to 15 business days — so most orders arrive within 8 to 18 business days in total. Business days are Monday to Friday, excluding public holidays.
How much is shipping?
Nothing. Shipping is free on every order, with no minimum.
Where do you ship to?
The United States, Canada, Australia, New Zealand, Mexico and the United Arab Emirates.
Will I have to pay customs or import charges?
No. All import duties and taxes are prepaid by us. The price at checkout is the final price and there is nothing to pay on delivery.
Where does my order ship from?
We are a company registered in Dubai. Our delivery estimates already include international transit and customs clearance, so the time you see at checkout is the time it takes.
If I order several things, do they arrive separately?
Sometimes. Orders with more than one set ship as separate parcels, each with its own tracking number. They can arrive on different days, usually within a day or two of each other. Full details are in our Shipping Policy.
How do I track my order?
You will get an email with your tracking number when your order is dispatched, and updates as it moves. The email contains a link that shows where your parcel is. You can also check the status at any time on our Track your order page.
My tracking has not updated in days. Is my parcel lost?
Almost certainly not. Tracking data is often slow at the start of the journey and can go quiet for several days mid-transit. Allow 3 to 5 business days after dispatch for the first update. If your order has passed the delivery estimate, email us and we will chase it.
The Product
What wood is it?
Solid acacia — dense and closed-grain — with a clear varnish finish. Nothing is glued or veneered: every piece is cut from one piece of wood.
Why does my set not match the photographs?
Because it is real wood. Every piece is cut from a different part of a different tree. Colour ranges from honey to deep chocolate, grain runs differently through every handle, and knots and darker mineral streaks appear where the tree grew around something. We tell you this before you buy rather than after. If you want pieces that match each other exactly, natural wood is not the right material for you.
Are the pieces safe on non-stick pans?
Yes. That is one of the main reasons to use wood. It will not scratch or scar a coated surface the way metal does, and it will not melt against a hot pan the way plastic does.
Are they heat resistant?
Yes. Acacia will not deform when resting against the side of a hot pan during normal cooking. It is not designed to be left sitting in a pan over a flame indefinitely — no wooden utensil is.
Will the wood absorb smells or stain?
The surface is sealed with a clear varnish, so liquids sit on top rather than soaking in. Strongly coloured ingredients such as turmeric or tomato can leave a faint tint if left to dry on the surface. Rinsing shortly after use prevents it.
Can I put them in the microwave?
No. A microwave dries wood out from the inside and cracks it. These are for the stove and the table.
Engraving
What can I have engraved?
Up to 25 characters on a line, and up to two lines. Letters, numbers and symbols such as & ♥ ★ are welcome, in any alphabet — Latin, Cyrillic, Greek, Arabic, Hebrew, Chinese and more.
Where does the text go?
Your text goes on all 10 utensils. The utensil holder and spoon rest always carry the Wynden Home mark. You choose the size of each line and see exactly how it will look on the handle before you add the set to your bag.
Can each set have different text?
Each set carries one text. If you would like different texts, place a separate order for each set.
How long does engraving take?
Engraved sets are made to order: 3 to 5 business days before dispatch, then normal delivery time.
Can I return an engraved set?
No. Your text is cut into the wood and the set cannot be sold to anyone else, so engraved sets are excluded from change-of-mind returns. Please check your spelling carefully before you order. If a set arrives damaged, or with text different from what you confirmed, tell us and we will replace it.
Care
How do I wash them?
Warm water and mild dish soap, by hand, shortly after use. Rinse and dry with a towel rather than leaving them to air dry in a rack.
Can I put these in the dishwasher?
No. Dishwasher heat and prolonged water exposure will dry out the wood, raise the grain and eventually cause cracking. This is true of all wooden utensils, not just ours.
Do I need to oil them?
No. The surface is sealed with a clear varnish, so there is nothing to oil or re-treat. Many wooden utensils need re-oiling every few weeks; these do not.
Anything else?
Three things. Do not soak them — a few minutes is fine, an hour in the sink is not. Skip scouring pads, which scratch the finish. And keep them away from knives and other sharp tools in the drawer, which can cut the surface.
How long will they last?
Looked after this way, years. Wooden utensils are one of the few things in a kitchen that improve with use.
Orders, Returns and Payment
Can I change or cancel my order?
Yes, within 12 hours of ordering and before dispatch. Email support@wyndenhome.com with your order number.
What is your return policy?
30 days from delivery. Email support@wyndenhome.com with your order number and we will sort it out. In most cases we resolve returns without asking you to ship anything back — international return postage often costs more than the item itself. Full details in our Refund Policy. Engraved sets are made to order and cannot be returned or exchanged.
What if my order arrives damaged or wrong?
Email us within 14 days with photographs. We will send a replacement or refund you in full, at no cost to you, and in most cases without asking you to send anything back.
Is there a guarantee?
Yes. If a piece splits, cracks or comes apart within one year of delivery under normal household use, we send you a new piece to replace it. Email support@wyndenhome.com with your order number, photographs and a short video of the piece, and we will review it with you by email.
The guarantee covers faults in the wood or in how the piece was made, and it is a replacement guarantee: we send a new piece rather than a refund. It does not cover damage from a dishwasher or soaking, cuts from knives or other sharp objects, burn marks, drops or other misuse, or normal wear. To keep it valid, wash by hand, dry with a towel straight after washing, and store the pieces away from sharp tools.
Engraved sets cannot be returned for change of mind, but they are covered by the guarantee in the same way.
Who pays return shipping?
If the item is faulty, damaged or incorrect, that is on us and you will not be out of pocket. If you have simply changed your mind, contact us before sending anything — return postage from your country can cost more than the item, and there is usually a better solution for both of us.
How long do refunds take?
We process within 2 business days of approval. Your bank then takes a further 5 to 10 business days to post it.
What payment methods do you accept?
Visa, Mastercard, American Express and Maestro, plus Apple Pay, Google Pay, Shop Pay and PayPal. Prices are shown in your local currency where we deliver — US, Canadian, Australian and New Zealand dollars, Mexican pesos and UAE dirhams.
Is my payment secure?
Yes. Payments are handled by our payment provider under PCI DSS standards. We never see or store your card number.
What will appear on my card statement?
WYNDENHOME
Still Have a Question?
Email support@wyndenhome.com. Every day, 9:00 AM – 6:00 PM (GMT+4). We reply within one business day.