Contact

We read and answer every message. There is no call centre and no ticket queue — you are writing to the people who run the shop.

Email

support@wyndenhome.com

We reply within one business day, usually sooner.

Support hours: Every day, 9:00 AM – 6:00 PM (GMT+4)

We are based in Dubai, which is ahead of most of our customers. If you write in the evening in North America, your reply will usually be waiting for you the following morning.

What to Include

You will get a faster and more useful answer if you include:

  • your order number, if your message is about an order;
  • photographs, if an item arrived damaged, incomplete or different from what you expected.

With a photograph we can usually resolve a problem in a single email rather than three.

Common Questions

Before writing, you may find your answer straight away:

  • Where is my order? — Use the Track Your Order link in the menu. Please allow 3 to 5 business days after dispatch for tracking to start updating.
  • How long does delivery take? — 1 to 3 business days to process, then 7 to 15 business days to deliver: 8 to 18 business days in total. See our Shipping Policy.
  • Will I pay customs charges? — No. All duties are prepaid. Nothing to pay on delivery.
  • How do I return something? — Email us first and we will send you instructions and the correct return address. See our Return and Refund Policy.
  • Is the colour variation normal? — Yes. Every piece is natural acacia wood and no two are identical. See our FAQ.

Company Details

MK Shtange L.L.C-FZ, trading as Wynden Home

Meydan Grandstand, 6th Floor, Meydan Road
Nad Al Sheba, Dubai
United Arab Emirates

Licence number: 2652013.01
Registered in Meydan Free Zone, Dubai, United Arab Emirates

Website: wyndenhome.com
Email: support@wyndenhome.com

Please note: the address above is our registered office. It is not a returns address and cannot receive parcels. If you need to return an item, email us first and we will send you the correct address.

A Note on Disputes

If something has gone wrong with your order, please write to us before contacting your bank or card issuer.

We do not argue about faulty goods and we do not make people jump through hoops. A payment dispute takes several weeks and leaves you with neither the product nor your money in the meantime. One email to us is almost always faster.